Excel Plugin Addon Promotional/Transactional SMS Exc

el Plugin empowers you to send SMS directly from the Excel sheet. You do not need to upload your excel sheet on the panel, and send SMS directly from there.Excel Plugin Help

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Google spreadsheet addon Promotional Transactional Bulk SMS

What is Google spreadsheet add-on? How to send sms with Google spreadsheet?

You can send SMS directly from your google spreadsheet by using this add-on without switching back and forth to the panel. This add-on is introduced to save your time and help you to send SMS efficiently to all your contacts from the sheet itself. Following are the steps to install and use the add-on:google-spreadsheet

  1. Open spreadsheet.
  2. Follow the flow- Add-ons > Get add-ons.
  3. Search ‘sms sheet’
  4. Install the add-on.
  5. Directly send SMS to all the contacts from the sheet itself.

 

 

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What is Auth Key? How can I get my SMS Panel Authentication Key?

Authentication Key is a 24 characters unique key for an account which is required while sending messages through API. It specifies the account through which the SMS is sent.

  1. Select theAPI option from the bottom left corner
  2. Click on the key option in the top right corner
  3. Select the Generate option from the window that pops up next.

How can I integrate your API in my software?

Yes, you can integrate the API’s provided by our panel by following the steps mentioned below:

1.You can get to the API Documentation:

  1. You can look for the basic Text SMS API:
  2. You can fill in the parameters to get the API:
  3. You can also refer to the Sample Codes if you require to see how you can code:

Where can I get codes in different languages for integrating API?

You can get the code for the language of your choice in the “sample codes” option available in the developer’s tools of our API section.

Where can I get the API to be integrated?

You can click on the API in the bottom left of the panel and go to Text SMS. There you can Generate your API.

How can I check my delivery reports through API?

In order to check delivery reports through API, you need to:

  1. Go to theWebhooks tab under Delivery Reports from left menu.
  2. Enter the URL on which you want to get the report details and save it.

How to use FLASH and UNICODE in API?

You need to add parameter “”flash=1” if you want to send a flash SMS. If you want to send Unicode SMS, you need to add the parameter “unicode=1”.

Do I need to regenerate the authentication key repeatedly while logging in the panel?

No, you just need to generate the key once.

How to send + sign in SMS using API?

If you are using API and need to send “+” sign in the content, you need to double encode the message content.

You can double encode your message content in the following manner:

<?php

$message = “YOUR+++MESSAGE+++++WITH++++ PLUS++++SIGN”;
$message = urlencode($message);
$message = urlencode($message);

//now the message is double encoded

//send this message

?>


How many contacts can I import/upload at once?

You can import any number of contacts in one go provided the file size should be limited to 32MB

How to upload contacts?

Follow these simple steps:

  1. Create a new group by clickingAdd Group on top left of the panel.
  2. Click on the optionAdd contact.
  3. SelectImport Tab and upload your Upload CSV

How can I export contacts from single group ?

  1. Select the specific group.
  2. Go to the drop down available in the more 
  3. Finally, export contacts by clicking on the export

How to delete a group?

  • Select the group you want to delete(For eg. “test group” in the below image.)
  • Click on the drop-down named “more”. There you will find the option to delete the group.

How can I send SMS on selected numbers from my contact group?

Follow the steps to send SMS to specific numbers of the group:

  1. Select group
  2. Select specific numbers by checking the checkboxes in front of them
  3. Send SMS

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How can I delete my Delivery report

In delivery report, click on the SMS text, and a dialogue box will open up. In the bottom of the dialogue box you will see the option to delete the delivery report.

Where can I view my scheduled SMS delivery report?

You can check it in delivery reports section by clicking on the scheduled option.

Why delivery report is showing SMS in SENT status?

When you send SMS from our panel, we submit those SMS to operator. Operator instantly sends that on your uploaded numbers(Airtel,Idea,BSNL) and we show status as SENT in delivery report (that means your SMS has been sent from our side and waiting for acknowledgment)

And when we receives acknowledgment from your operator, we will be able to update the status as DELIVERED or FAILED in delivery report.

If there is any network issue then we try to deliver those SMS for more than four time up-to 4 hours (if mobile is out of network till 4 hours then its shows expired/Failed status in delivery report)

Can I export the delivery report file of one whole day?

Yes, you can export the report of one full day.

  1. Go to the Delivery Reportsection under left menu.
  2. Click on the Executive Summary
  3. Select the Campaign name/Route/Date of which you want the delivery reports to be exported
  4. Click on “GO”.
  5. If you see your desired report, you can click on “Export”

What details will I get on exporting a report file?

On exporting a file you will get a detailed status which will define if your message has been delivered or queued, with the count of SMS that you sent in that particular campaign.

What is a request id and where can I get it?

A request ID is a 24 character Alpha-numeric ID. It is unique for every campaign, hence it helps us to get the full report of the SMS submitted by the user.

You can find the request ID of any specific message in the delivery report section by the name of request. A typical request ID looks like, 558255015263edec108b4594

In how much time credits are refunded if I cancel a scheduled message?

In such cases, your credits will be refunded instantly.


You can also find the reasons of all the error code below:

001 Unable To Connect Database
002 Unable To Select Database
101 Missing Mobile No.
102 Missing Message
104 Missing Username
105 Missing Password
201 Invalid Username or Password
202 Invalid Mobile Number
203 Invalid Sender Id
207 Invalid Authentication Key
208 IP is blacklisted
209 Default route not found
210 Route could not be determined. Please contact support
301 Not Have Sufficient Balance to Send Sms
302 Expired User Account
303 Banned User Account
306 This route is currently unavailable
307 Schedule time is Incorrect
308 Campaign name cannot greater than 32 characters
309 Selected group(s) may not belongs to you
310 SMS is too long. System pause this request automatically.
418 IP Address is blocked
506 Internal error,please contact your account manager
601 Internal error,please contact your account manager
602 Your Current Route is disabled,Kindly Select another Route
603 This Sender ID is blacklisted, Please Use a different Sender ID
604 Please Enter Atleast One Correct Number To Send SMS
606 Scheduled Date Cannot Be More than Three Weeks
607 Please Enter Campaign Name
608 Scheduled SMS Cannot Be Less Than Current Time
609 End Time Cannot Be Less Than Or Equal To Schedule Time
610 Duration can not be set to be zero
614 No voice file found Please enter voice file and proceed
615 Invalid file Type,Allow Extension are wav,wave,mp3,wma,ra,m4a,arm

How to choose Bulk SMS sender ID?

You may create any Sender ID for the transactional route, provided the Sender ID should be of 6 alpha characters only.

What is an Opt-Out SMS? How can I stop Opt-Out SMS

Opt-Out SMS is an additional SMS sent to the receiver, notifying the receiver of their right to stop receiving SMS from unwanted sender IDs.It is sent in every 3 months for a particular Sender ID.

How to stop this: Provide a signed documentation on your letter head to support@ahws.in or support@adityahosting.com , stating that “There will be no complain from any of my client and I will be the solely responsible in case a complaint is filed. Also I’ll pay fine of 25,000 to 2.5 lakhs Rupees in case I’m unable to provide proper registration details.”

What is sender id?

Sender ID defines the sender (your identity) and the intent (purpose) of the message. SENDER ID serves like the subject line of a mail. It’s a 6 character Numeric(in case of Promotional SMS) or Alphabetical(in case of Transactional SMS) ID which is shown as the sender of the SMS.

How many contacts can I import/upload at once?

You can import any number of contacts in one go provided the file size should be limited to 32MB.

What is an optout sms? Why you sent OPTOUT if I am using transactional SMS?

Opt-out SMS is a precautionary step taken, just to ensure that the receiver of the SMS has no problem while receiving it from your Sender ID. This SMS will be sent every 3 months as per TRAI norms.

What is the reason behind a failed message?

There can be different reasons for failing of an SMS such as exception time out, message inbox full or if the number is out of reach.

These are the basic reasons for the failure of SMS:

  1. Blacklist – Number is in blacklist due to some illegal cases.
    2. Blocked – User don’t want to receive message from particular sender id.
    3. EXP Abssubs – Subscriber is not available at that time.
    4. EXP Memexcd – Inbox memory is full or exceeded.
    5. EXP Smstmout – SMS timeout after all retry.
    6. EXP Nwfail – Network failed.
    7. Failed – When the number is not reachable or out of coverage than after all retry we get failed report.
    8. Rejected by Provider – The SMS were rejected by the provider due to the Promotional content through Transactional Route.

Will my messages get delivered on DND numbers too?

Messages will get delivered on DND numbers only if they are sent via transactional route.

What is the difference between Transactional and Promotional SMS/route?

Transactional Promotional
1.    Transactional SMS can be sent any time 1.    Promotional SMS are aent only between 9am to 9pm
2.    SMS can be sent to DND numbers through Transactional Route 2.    SMS cannot be sent to DND numbers through Promotional Route
3.    Sender ID is dynamic 6 alphabetic character 3.    Sender ID is fixed 6 Numeric character

How to change the route?

You can click on your currently selected route to get the option of changing the route. Then by selecting the alternative route you will be able to change the route.

How can I check my Balance?

How can I Check my Balance?

Login to the panel with your valid ID and password. In the send SMS section, look at the top bar and you’ll be able to see the current number of SMS credits available in your account.

What does “Credit deducted” means?

Credits are the number of SMS you currently have in your account. When you send an SMS, your credits get deducted accordingly. Therefore, credit deduction refers to the number of credits deducted from your balance for sending the message.

Why am I getting error code? How can I see what does this error code means?

You can see the reason why your SMS were failed, and you got the error code by clicking on that particular error code.